Ennerdale pepstores manager - Consumer Complaint for PEP STORES

I went to the pepstore in Ennerdale to send my brother money as he was stranded, I had left my phone at home because my battery was low and I was relying on sending him the pin number via the public phones. When I got to the store the teller had not explained to me or asked me if the sms could be sent to my phone or not it just happened without my consent. When I tried explaining to her my matter she left me at the till and went to go get the manager. The manager came to me and did not even greet me and rudely told me that there was nothing she could do, I tried explaining my matter and even handed her my ID again and asked if she could give me my money back and she rudely said to me she will do no such, she did not even listen to what I said.I told her that if you as a manager takes your colleagues parts who are we then going to escalate matters to? I further went on to tell her that she did not even offer me an apology for the inconvenience she has cause and she lied and said that she did I told her that she was lying and she said that offered my sister an apology of which she was still lying and my sister went on and told her that according the the consumer protection act she was wrong and that she should stop lying. I then took my things and told her that I was going to escalate the matter mostly because of the rudeness they had shown me. This happened today 19th April 2021 @ Ennerdale pepstores the manager I'm mentioning is Rosina I just did not get the name of the teller or rather cashier. My name is Faith Mqwathi ( I hope this will help you track that I used the instant cash services as I left the store with no receipt) my cell number 0682718849. Thank you.