I made a purchase for an oxygen oximeter on the 21/02/2021 for my father who had recently come out of hospital due to covid. The reason for buying this item is because it was recommended by his doctor when he was discharged since he was on still on home oxygen. When I got home I opened the item and found that the pulse oximeter was a bit loose but thought maybe it had to be that way since I've never owned one before but as days went by my older sister came home to assist with my dad and advised the item shouldn't be so loose I then decided to go back in store to report it since I had the slip and it did clarify at the back of the slip that returns and exchanges can be made within 30 days from the date of purchase I then went back to clicks in the galleria mall to make an exchange since I had kept the slip. When I got there I was told by Thabriaz who is the manager of the store that he can't exchange the product because he feels I had dropped it since I'm the first customer to complain about it bearing in mind the product still worked and in same condition I had bought it he told me there was a pin missing from it and I asked him if I had dropped it shouldn't the item stopped working completely and was advised that 7 days (of which is not mentioned in the slip) had passed so I had to deal with it since I didn't bring it back bearing in mind this was the 13th day that I was bringing the product back as per the slip warranty. I then asked what if the issue was with the back end where it was made maybe the missing pin was not put mistakely by them companies make mistakes I then asked how is the item stored in store because when I bought it no-one even checked with me present if the item worked or not before I left the store I was then told it was none of my business how they keep the product in store of which I found very rude how can you tell a customer that it was none of their business because firstly I spent my money on the item and secondly I'm being told that I mishandled the product since I did mention my father is sick and could've dropped it I have never experienced such rude behaviour from anyone especially from someone who is placed in store to be a representative of a company. I've been with clicks for a long time and the level of disrespect I experienced today was shocking now I'm stuck with a faulty product who is still under warranty and don't know what to do. Is this how clicks operate now no sympathy for their clients whatsoever who is he to shift a blame to my dad and say had dropped the product due to his illness without even considering the fact that I could've bought the item in that condition. I'm highly disappointed in the level of service I experienced from clicks galleria mall.