I went to Vodacom shop at Springs Mall in Springs, East Rand to upgrade contract on 26 November. I wanted the LG V60 dual screen and Neo, the Vodacom employees that assisted me, said they will order one first thing on 27 November because they did not have stock. He said I can collect on it on 1 December. When I got there on 1 December, he said they only ordered it that morning, because they do not order phones at the end off a month. Do not know why the did not tell me that from the beginning. Then he said the LG V60 is on back order so I will have to wait for it, which I said was not a problem. Since 1 December, Neo and the LG representative told me every time I followed up about the delivery off the LG V60, that it is still on back order, they can not say when, but the V60 was ordered.
I contacted LG South Africa yesterday, 21 December, enquiring about the LG V60 and the back order. The LG employee told me there is no LG V60 on order, because the cell phone was discontinued almost 2 months ago.
How is it possible that Vodacom did not know this? Do they not know the products they sell? They wasted my time for almost a month, because they do not know, or did not even try to find out. Why did I have to call LG to find out that the V60 is discontinued.
Today, 22 December, I went back to Vodacom shop in Springs Mall to complain about the service that I got. I asked to speak to the manager, but because he or she did not have the guts to face me when they heard I want to complain, they send the assistant manager. What a disaster, he was off no help. I was not asked who I was or who assisted me when I came in the first time. He was just as clueless as Neo that assisted me with the upgrade. I could see that nothing was going to happen.
This is the worst service that I have received at any Vodacom shop ever.