Fraudulent debit in my salary advise - Consumer Complaint for AVBOB - HEAD OFFICE

I just noticed monthly debits of R67.00. I went to Hazyview Branch on 17 February 2021 at 13:30 for verification, and was informed that the employee, S. Makamu, working at Acornhoek branch processed the transaction (Policy No.AL6172290X1). I view this conduct fraudulent and unconscionable. I was informed by the Hazyview Branch,that refunds would only be processed by head office. I hope this matter would be treated with the urgency it deserves, for this conduct and/or practices has potential to affecting or causing harm to many vulnerable consumers. Your reputation can't be compromised by few rotten apples.