Very poor service - Consumer Complaint for PostNet SA

Posted a parcel 9 days ago, still it hasn't been delivered. When I call your people they refer me to a courier company to call their number. When I call the courier company they state that the driver couldn't find the postnet and returned with my parcel. Are you seriously trying to make money at the expense of our parcels? Why do you write 2-3working days when you know you cannot deliver. This is the 3rd time now receiving such bad assistance. What is your job if then, because each time I call I have to use my money and hold for over 20minutes to be told call the courier driver yourself. Your services are very poor, substandard. My parcel is PP1336889 posted from Thohoyandou to Matatiele KZN. The worst service ever.