I went to the branch in savanna- la mar Westmoreland to conduct business. I had opened an account with Dwayne a sales rep who was absolutely beautiful, he had a very pleasant demeanor, he took the time out to explain. He displayed exceptional customer service.
However, when I went back I was informed that he is currently on vacation, I came in contact with Waydia another sales rep who was absolutely RUDE! She had no respect, she was constantly on her cellphone, her attention span is very limited and she was unwillingly offering assistance. she did not have the attitude for work. And there was no one there to reprimand her.
I recommend that she receives some form of customer service training.
I had a terrible experience with her.