Defective lounge suite - Consumer Complaint for Bradlows - Head Office

I bought a lounge set from chatsworth store..sales lady Mrs Ross who serve us my family for more than 20 years...they set went for repairs and still has defects..2 seater is defective..over 6 months for repairs...I paid R16k cash and was promised the set to be repaired til today 2 seater is not with us..Bradley Pillay manager not helpfulĺ..we have not decided to tell family and friends of bad experience with bradlows and possibly taking business elsewhere...now we paid for something and not enjoying our sofas...I think tht if I resided in Umhlanga area and if i was a white person I with probley been given a replacement...or been credited cos of defects...the sofas are just 24 or few months old..how do u treat your old costumer like crap..,very unhappy costumer..,trevor 0739932508/0836267944