NO STOCK - Consumer Complaint for MAKRO - Head Office

Good day. For the past 3 months every second week we would go to MAKRO Brakpan to buy a electric hand mixer. Every time its the same thing. We apologize no stock. Is this really possible? Nowhere Makro can get stock? Or is it that nobody bother to order more stock? The sale representatives literally just lift their shoulders said sorry and thats it!! I am not happy with this!!