I logged a cancellation request on the 19th March 2021 and i received quotation to accept and i sent it back signed. I then later received an email from Nolubabalo Lukhele confirming that my services will be cancelled and released on the 30th of April 2021 so that my new ISP can take over the line. Its the 3rd today and my line hasn't been released. When i call the customer care they told me the line has been successfully deleted. My infrastructure confirmed to me that the line hasn't been deleted nor released, they only cancelled my services. Now i'm left with no connectivity and i work from home. I'm unable to do my work because there I don't have connectivity. I called them again and no one knows how to resolve my issue.
below is the last communication i received from Nolunbabalo.
Dear customer ,
Please note that your service request SR210319-356694 has been processed effective 30 April 2021.
Please note that we require a calendar month notice.
Your cancellation number is order SO210330-457901.
You will receive confirmation as soon as it has been successfully completed.
Please note that your Vodacom account continues to be payable as usual until your order is completed.
Thank you for your business to date.
Please feel free to contact us should you require anything further.