Damaged corner lounge suite - Consumer Complaint for Bradlows - Head Office

On the 28/11/2017 I bought corner lounge suite that was on special for R17999.00 and I paid cash for them at the Birch Acres mall.The consultant who helped me and his manager were very friendly and I walked out with a smile. Then on the 24/11/2019 I went back to the store to report that I was experiencing problems with my corner lounge suite. The leather was developing cracks and the hocks to keep them attached were damaged.That day they couldn't log a case because their systems were offline. But they have promised that they will log that case on the following day which was on the 25/11/2019.I didn't have a problem with that because the warranty was ending on the 28/11/2019.Then the first week of December 2019 I got an SMS to say that a case has been logged and they will make arrangements to fetch the lounge suite. At that time only three of them were damaged out of six. They came a week later after getting that SMS to collect. Then in January I got an SMS with a quote that I needed to pay.I call them to ask what is the quotation for and they told me that the lounge suite was out of warranty when it was booked in. I told them that it was not because I came in on the 24/11/2019 and the warranty was ending on the 28/11/2019. When I call the store they telling me they were offline the whole week they couldn't log a case within that week they only managed to log the case in December that is why I received the SMS in December. I must not worry they have case numbers to show that they were offline that week. Till today I'm still waiting for my lounge suite. And the remaining three that I have they also developed cracks and the hocks are damaged. I really need this matter to be sorted as soon as possible it has been five months without the lounge suite that I payed R17999 cash. Every time I'm the one to call they to ask how far they are and they always tell me they still busy with the case and now they are busy blaming covid-19 for taking time. Must I wait for a year without my lounge suite? If I don't get any reply, my next stop will be Speak out. Thank you