Consultant at Clicks Chris hani Crossing not professional and flirting with female customer. - Consumer Complaint for Clicks Store - Head Office



SENDER
Tsholofelo Montoedi
On Sunday 18/10/2020 at Clicks Chris hani Crossing my wife was helped by Sammy Maema and during the transaction, Sammy was unprofessional in which my wife was made uncomfortable by Sammy. Sammy was more flirting with my wife more than being helpful to a point he ended up giving her the incorrect product instead of the one my wife was there for. After we left Chris hani Crossing, my wife was busy telling me of how this guy was flirty towards her n made her uncomfortable, Sammy called her just when we were talking about him and about to arrive home to let her know that he gave her the incorrect product in which we were not aware till his call but then as much as we were annoyed by his behavior earlier, we understood that it was a honest mistake but my wife then told Sammy after we agreed that he will have to do all the travelling as it was his mistake and bring the correct one and take the incorrect one in which he agreed but during the WhatsApp conversations I was annoyed by the comments he made and made me wonder if it was a honest mistake or just another way of him to continue flirting with my wife. My wife then showed me the massage and I was really annoyed by Sammy but I just told myself that let him bring our product as agreed. Around 6pm Sammy showed up at my place and what made me more furious was that he didn't bring the product with him as agreed and I started shouting at him cause the only reason he was suppose to come was to bring our product, no other business. Please kindly assist me in this regard cause all this happened at a time Sammy Maema was on duty at Clicks Chris hani Crossing on the 18th October 2020 and this will reflect bad to the brand of Clicks cause of people like Sammy who can't be professional and I believe this is not the first time or the last time it will happen. I thought I should lay a complaint against Sammy and bring this to your attention for assist and discipline to Sammy from Clicks. Female customer can't always be made uncomfortable by the likes of Sammy.

NB: WhatsApp conversations available as evidence to my complaint.
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COMPLAINT #7609 - Customer Service Issues
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