I'm experiencing the same misery. My Fiber has been down for 3 and a half weeks and counting. I must've contacted the call centre over twenty times now - only to get the same BS response.
"your request has been escalated - someone will contact you..."
I've not yet received a single shred of communication or feedback from Vodacom!
Vodacom - or should I say VodaCON - does not deserve to be in business. SA would be better off without them. They are an ABSOLUTE DISGRACE!!!!!!!!!!!!!!!!