False guarantee by ladysmith branch - Consumer Complaint for Vodacom - Head Office



SENDER
Ubaidah
I pre-ordered the s20+ before its release and received the phone.

The vodacom shop in ladysmith told me that they did not receive stock of the screen protector as yet and had to custom cut a screen protector for me. They told me to keep the receipt and if the protector starts bubbling and peeling, any vodacom store will replace it for me with the proper one for free.

Four months down the line and it started peeling until it completely came out. No vodacom in jhb would change it for me as I didn't receive the packaging for it. I sent a pic and the receipt to the ladysmith store and they asked for its packaging which they never give to me or say that I would need it.

Now they will not replace it or refund me for it and it was a lot of money for something that did not even last a year. I would like my refund or replacement as it was agreed upon at the beginning. Otherwise I would never have bought it.

Deeply upset with the ladysmith store for poor sales and false advertising
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COMPLAINT #6818 - Service Issues
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