Listed on Credit Bureau - Consumer Complaint for Vodacom - Head Office

My mother cancelled her contract in 2018 but Vodacom continued to charge her without her knowledge and resulted in her being in Credit Bureau..This year when she was trying to buy a car she was told of the Vodacom debt that resulted in credit bureau..When she followed up, Vodacom admitted their oversight and they are now refusing to give her a letter confirming the oversight and theh have tainted my mother's credit..Customer service line is not helpful, with rude agents who just send her from pillar to post and sometimes not answer the customer line..