We have installed our Fibre on Thursday, 12 November 2020. 13:54.
We were informed that we would be connected the same day. I called 0821904 and was told that the router must first configure
On my arrival home, there was still no connection. I then phoned a Laurel and had to give my MAC address and Serial Number. She told me that she sent the detail through to the activation department and that the activation will take up to 24 hours.
I called the same number Friday morning again where i was told that there was nothing on the system that the ticket was logged to send my detail through to activations. My router and MAC address and Serial number was on the system and that is it. I got a few emails saying that the case is closed. The case cannot be closed if the internet is not activated.
I called Friday afternoon again and was told that the turnaround time for activations is 72 hours now. I do not understand that each agent gives me different versions and times. I have complained so many times and not even one person except for the Technician, Isaih, sent me a whatspp to ask me if we are connected. This man came out to our home and was the only Vodacom staff member that at least made an effort.
NO ONE comes back to me.
I called 074 369 1581 and spoke with Govern today and he told me this morning just after 08:00 that i must give him about 2 hours and will come back to me with an update. It is 12:17 and i had to phone him again to get an update, which of course he cannot give either.
I have never ever been so disappointed in Vodacom with the poor service. In future, to give the system adivce. Do not ask a customer to give feedback just after a call as the agent is trying to be very friendly and helpful but the work is not done til NOW.