Clicks VRYHEID I NEED my Medication... - Consumer Complaint for Clicks Store - Head Office
RECIPIENT
Clicks Store - Head OfficeFor years I receive my MOST VITAL chronic medication at Clicks VRYHEID.I receive an sms monthly when my Script is ready for collection.I allready received my sms on 6-1-2021. Unfortunately I have NO transport & cannot go into town myself-my fiance has been collecting for me BUT he works until 5 EVERY DAY...FOUR times the last week he has been to Clicks at +-16h30 to collect my medication ONLY to find the queue OUTSIDE 50 meters long. He goes to the door & asks POLITELY if he can PLEASE be allowed in to JUST COLLECT medication & go to a till to pay-it would not take FIVE minutes! BUT each time he is refused quite RUDELY! Now I have NO MEDICATION.What am I supposed to do now pray please do tell me does Clicks not care? I have called Clicks Pharmacy Vryheid for assistance but to no avail...they are NOT willing to assist me at all it seems- is this Clicks policy.If this issue cannot be resolved I have NO choice but to remove my Script to another Pharmacy in town with more appropriate assistance and Customer Care.
Reply by Anonymous on 29 April, 2021
Comment I also removed my script and went to another pharmacy in town with much better customer care and faster service. Long ques at Clicks with only 2 till operators. Have seen this to many times at clicks. Went to Clicks on Saturday to get prescription. They misplaced already packed prescription. Went 2 days without meds until they found it. No thank you
COMPLAINT #10893 - Customer Service Issues