I purchased a 13kg Defy Top Loader on the 29 November 2020 and logged a call on the 20 January 2021 regarding an error message occurring on the spin cycle. Today is the 28 January and after numerous calls to Makro Customer Care (this should not be CARE as they obviously do not care!) as well as Defy we have had no joy of a service technician coming to repair our appliance.
Disgusting service to say the least.