DStv payment permanently offline - Consumer Complaint for PEP STORES



SENDER
Valencia
RECIPIENT
PEP STORES
Good day I'm a regular customer at pep home in Uitenhage branch 5531. Every month from the 25th of each month their DStv payment option is offline. You will stand in a queue of 30 people and when u reach the tillpoint it's off line. This is been going on for the past 12 months. I went to the store on the 23rd of September 2020/offline again on Thursday/offline, Friday the 26th offline again yesterday the 27th again offline then the cashier with the name of Yolanda Annies still rudely say to me "but it only works in the morning when she paid her account. It's not my fault that the system don't work". Surely management should do something about it. I don't wanna stop going to the store cause I buy all my home decor there. Please if u can assist in this regard. Thank u Mrs Jacobs
Comment
COMPLAINT #6777 - Service Issues
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