I purchased a HiSense 43" TV in December 2016 at Marko Cape Gate. I returned the TV the 20th of June 2020 as a blue glare appeared over the screen. The TV is still under Warranty until Dec 2020. I was informed the TV will be repaired within 21 days. It's been a month and a half later and the TV has NOT even been assessed by a technician yet.
I've made numerous phone calls to Makro, but with NO answer. I literally went in store to check on the status of my TV on Wedndesday the 29th of July and was assisted by a Supervisor and Manager who personally called the technician who told them he will come Friday the 31st of July. The Supervisor just called me now to say the technician hasn't come out to assess the TV. This is unacceptable to leave the consumer hanging due to the issue between HiSense and Marko.