Hello CONVERGE,
I am once again following this up.
My request was initiated January 4, this customer service is bad. I wanted Converge Internet because I know you provide fast connection, but again, as stated in my previous email and attachments, I already paid P4,000.00 to the given account number "0020231159266" on December 24, 2020.
When the technician visited our building to try and install the modem, I was then informed Converge was not available!!
Now I want to cancel my application and refund the money, the reference # is "004395560"
I already submitted every document thay you required!
- valid ID
- letter of cancellation
- proof of payment
But until now, I have not received any type of feedback.
Please treat this matter as urgent, as I have been waiting since January 4, 2021.
Regards,
Vargas Ilijiah S. Patag
0908 888 3607