Long overdue installation of internet connection - Consumer Complaint for Converge ICT Solutions Inc.

June 30 2020 I applied at converge for an internet connection. July 8 I received our acct no. Im obliged to pay 1500 as a guaranteed deposit so that installation of my internet can be scheduled. They guarantee a 10day waiting period for installation...but until now...Im still waiting without knowing when...I decided to go to their San Pedro office here in Laguna aug3...but with all the hassle of waiting hours in line...the only respond I got was the installation will be made within the week...that week passed and no installation was made...It seems that they always promise the same to all other customers that are in line almost everyday (without social distancing)...I even encountered one customer in line shouting slready due to frustration for they waited already 3mos. The manager of that branch was so relax in handling complaints and neglecting their promise to deliver their obligation to their consumers...but still amidst all the problems they encounter regarding installation...they greedily continue to accept new application...my childrens education was hindered because they couldn't attend their online schooling for a week now...please do some action regarding this matter...thank you