Unreliable service - Consumer Complaint for LBC - Head Office

You were sending text messages for several days now informing me that you are suppose to deliver my item but never attempted to deliver it and now the order is going to be cancelled. That item is suppose to be birthday gift to my 81 yrs old inay. Sobrang excited nya ng malamang bibilhan ko sya ng TV tas until now wala pa din tas malalaman ko na makacancel. Wala ng tv sa bahay at yun na lang ang libangan nya sana. How can I tell her na hindi na madedeliver yung tv nya knowing that it will disappoint and sadden her heart.