My mail is stolen - Consumer Complaint for Philpost - Villasis Post Office

I have an incoming mail from USA. It reached Naga City but wasn't delivered to me. I talked to mailman (Dennis Sto Tomas) assigned in our area. He denied he got the mail from the central office for delivery. He said no records for ordinary mail in Philpost Naga so no chance to track it ( have a big chance to be stolen).But the THIEVES was/were able to swipe the credit card inside the mail at SM naga supermarket twice.THIEVES.