Extremely Poor Customer Service - Consumer Complaint for Converge ICT Solutions Inc.

I make follow-ups everyday through calls and email. It's very annoying that most (not all) of your phone representatives are disconnecting our calls intentionally just to avoid us raising our concerns.

- The target SLA for the tickets raised is not met most of the time

- Most of the agent who are at "work from home" setup are giving us false promises for call back from their supervisors. They're not even sending email every time we request reference for recap. Yesterday, the agents I have spoke with are "JL" and "Beth"

- your port reservation team has a very poor accuracy on information and they gave us a port which is very far from our site. This is one of the reasons why there's an added delay on the process.


I understand that the job itself has a very broad scope and challenges. However, its not a valid excuse to disconnect us intentionally as we waited on queue for so long.

If you believe that those issue are brought by your system issue rather than human errors, then it's your business' responsibility to take actions and correct it. Otherwise, you have to assess your employees whether they're really doing their job because your clients' are the on who's suffering every time they make mistakes.

Please treat your customers fairly and professionally!