Good day,
Once again it takes me by no surprise that calling Vodacom with a problem resolves nothing.
You have the rudest Call Centre agents and Supervisors ever.
One of the Supervisors ‘Ashwin’ on the 0821946 number is probably the worst.
He kept talking over me and wouldn’t allow me to talk.
I then told him to put me through to another Supervisor who was evidently briefed by Ashwin and he was just as rude.
I have been a Vodacom client for 16 years!
My problem is that I was not working last year, I’d been retrenched.
I let Vodacom know I’d pay as soon as I could. They soft locked my line but I could at least receive calls.
In Oct/Nov I got money in, called 0821946 and was told I needed to pay R8200 to be able to use my account again.
I’d made an arrangement to pay in 2 installments.
I paid the first R4171 and by the time I had to pay the 2nd half the company I worked for didn’t pay us.
I called 0821946 and said I was starting a job on the 8th January and could I sort my account out on the 31st January.
This was arranged.
Now it’s the 20th of January and they’ve hardlocked my account.
The 4 agents I spoke to and 2 Supervisors can’t seem to grasp that the 31st January is still coming!
I cannot not be able to receive calls!
Can someone please get back to me with a sensible solution.
I have been your client for 16 years!!!!