Courier (Paxi) - Consumer Complaint for PEP STORES

My grandmother went to Pep Store Port Edward to courier a parcel to Mall of the South, they didn't help her because she didn't know the Mall of the South store code. she had to return back and asked someone to google a store code. Imagine to sent back a GRANDMOTHER. Even the manager CAVIN (if spelt correctly) couldn't help, she was the one to send my grandmother back.