Waiting period for our meals - Consumer Complaint for Mikes Kitchen

We visited Mike's Kitchen at Umhlanga today. We waited from 19.15pm to 20.49pm for our meals to arrive. And when we did get our meals,it tasted like it was cooked in burn't oil. When the manager was called,he was apologetic but had no reasons for the delays or terrible taste of the food. Being such a reputable restaurant and looking forward to finally having one in Durban,it was indeed a big disappointment. The excuse of they were not prepared for the for the restaurant being busy hence the delays in kitchen is no excuse at all,staff are trained to handle the peak times. And what of the taste of the food? Why is there only one manager. He seemed clueless to questions. I will not be going back to that place again. I would like to know if there is someone overseeing the kitchen staff because herein lies the problem!