Missing channels - Consumer Complaint for GOtv Uganda, Contacts,GoTv Uganda Customer Care

I paid for gotv the shs.28000 bonquet and i saw that the balance is shs.18000 but only local channels were showing.then i topup another shs.18000 thinking other channels would come but nothing came.. Why is it so? And after dialing *206# thy i said my account was suspended. How come yet i have even paid extra money? 4623080688 is our icu