GOtv Uganda, Contacts,GoTv Uganda Customer Care Complaints

Uganda - Multichoice Uganda, Plot 95 Buganda Road, Kampala, Kampala
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Consumer Complaints ( 27 )

SENDER
Patricia ntambs
There is some auto scanning that happens everyday and now channels keep on disappearing to Wea we don't know n we fully paid.
Now we only viewing only 9 channels which ain't right.
Help and inform me why it's happening that way.
7018729722
Reply by Mwafu Stephen on 26 May, 2021
I lose some channels last week
Comment
COMPLAINT #13666 - Other Issues
SENDER
ssebuliba aldrine
i paid 28k yesterday but i have not been activated and also when the decoder upgraded since it has been over scanning time to time
please help activate 7031604790
Comment
COMPLAINT #13455 - Billing or Collection Issues
SENDER
Owokurira Edgar
I recently cleared a three month Gotv lite for 27000 and I have today paid for Gotv plus for 27000 but I am being told by Eazy Gotv online error fixer that my decoder is suspended...... What is the matter????
Comment
COMPLAINT #13184 - Refund / Exchange Issues
SENDER
Kauma Aisha
My decoder is over scanning it's self almost after two hours it scans it self to this is irritating please help. And the other problem I have is that the other buttons on my remote don't work do you have any solution thanks you
Comment
COMPLAINT #13166 - Other Issues
SENDER
Gilbert Kayemba
I paid subscription of 12000 for my gotv account number 4622868434 on 02 Feb 2021.
My subscription has not yet been effected since then.
Reply by Nakola Ronald on 21 February, 2021
I got my go TV in 2014 but its not showing some channels like or decorders wats the problem
Reply by Rebecca Nabaggala on 1 March, 2021
I paid for subscription in Feb but up to now I have not yet been logged in. I paid twice after the first attempt failed.
Comment
COMPLAINT #11733 - Billing or Collection Issues
SENDER
Byarugaba Joseph
I'm byarugaba Joseph on number 0777493128 and ICU number 2017280121 from mbale, namatala depo.my Gotv has refused to show some channels like ntv,salt TV and the signal is extremely very poor.i request if I can get aphone number of Mtn for one of your events in mbale so that I can direct him come fix this I can't afford for calling customer service cos you refused to give us atoll free line to call on so kindly assist it's now two weeks since the problem aroused .just thinking of plan B of changing to star times better
Comment
COMPLAINT #10596 - Other Issues
SENDER
Alex Aisu
I received the message below "SMS STOP to 6060 to OptOut: Reconnect to your previous GOtv Max package at 40,000 for IUC 2015917476 within 7 days to enjoy one month on us.T&Cs apply" from Gotv Uganda on the 2nd Dec 2020 and I paid this amount on 4th Dec 2020. I am now receiving notification that my subscription will expire on the 4th Jan 2021. Will the promise be honored or not? I need to know so that I decide what to do next. Thx

Comment
COMPLAINT #10580 - Other Issues
SENDER
Polly ouma
I paid on a wrong Iuc number.
Polly ouma
Iuc no.7018871753
Wrong Iuc no.7018871735 which I paid.
Phone number 0703889197.
Transaction ID 48365765732
NIN cm66042101TEDK.
Comment
COMPLAINT #10477 - Customer Service Issues
SENDER
Polly Ouma
I paid on a wrong iuc number.
Polly ouma
Iuc no.7018871753
Wrong Iuc no 7018871753
Phone number 0703889197
Transaction ID 48365765732
NlN cm66042101TEDK.
Reply by nakazzi robinah on 8 February, 2021
i paid for govt lite but it was not connected what can i do
Comment
COMPLAINT #10399 - Customer Service Issues
SENDER
Aber precious
I paid for gotvlite yesterday at around 9:00 but I only received a message on my phone saying that I have paid but the channels are not yet back iuc number is 2014165218 name onen Moses
Comment
COMPLAINT #10373 - Customer Service Issues
SENDER
Akello Victoria
Hello
I have paid for Gotv max but its so disappointing that I can't access almost half of the channels under this package. Worst of all even the local channels. Impatiently waiting for your feedback. Thanks.
Reply by Henry Kalyango on 22 December, 2020
How many months does it take to clear up an error on GOTv uganda?
Reply by Henry Kalyango on 22 December, 2020
How many months does it take to clear up an error on GOTv uganda?
Reply by Shamim on 4 January, 2021
Hello
I paid this morning Gotv for my kids wen I was leaving for work but till now its off
Comment
COMPLAINT #10019 - Customer Service Issues
SENDER
Akello Victoria
I received a call from a lady yesterday(0200400623) and she said that they were for promotion and if I manage to pay my GO TV(plus),I'd be given the package for Max. I did but the offer was not given to me. What could be the problem?
Reply by Shallon Akampurira on 9 November, 2020
Same here....they have not done anything
Reply by Richard Katatumba on 13 November, 2020
Me too... Iuc 4623242948, paid on 10th Nov and was told 48 hrs. But still nothing.
Reply by Namubiru Cathy on 7 December, 2020
I use the package of 26,000 and pay ma tv in time bt this time round I can't reload my package that I have a bal.of 18,667 I must clear then add 27000 then my request will be accepted (2022711825 in names of ssebuliba Samuel) plizzzz
Comment
COMPLAINT #8333 - Customer Service Issues
SENDER
Kakooza wilson
I paid for Gotv plus on november 4th at around 16:40 but the message I received was that I paid for Dstv till now I have not yet been connected IUC number is 4623120048
Reply by Kivumbi Brian on 8 November, 2020
I paid for Gotv plus on 7th at around 7pm but the massage i recieved was that i paid for Dstv till now i have not yet been connected IUC number is 7031586638
Reply by Kasagga Lawrence kitoolo on 5 December, 2020
My decoder is not working yet I subsribed
Still I bought that decoder from your agent at kawempe but my surprise it is in another name the dealer s tel contact is 0703696147_denis
Decoder a/c 07036822233
Reply by Kasagga Lawrence kitoolo on 5 December, 2020
My decoder is not working yet I subsribed
Still I bought that decoder from your agent at kawempe but my surprise it is in another name the dealer s tel contact is 0703696147_denis
Decoder a/c 07036822233
Reply by BAZIGO SAMUEL on 14 December, 2020
The customer is not yet connected

I paid for Gotv lite today at around 16:40 but the message I received was that I paid for Dstv till now I have not yet been connected IUC number is 7525428315
Kindly reconnect the customer
Thanks
SAMUEL
Comment
COMPLAINT #8183 - Delivery Issues
SENDER
Tumusabe Paul
I paid for card 7020806977 yesterday morning but upto now i have not been reconnected yet. It keeps indicating message as not subscribed.
Comment
COMPLAINT #8161 - Delivery Issues
SENDER
Kenyana Anita
Gotv..I have just paid for gotv lite subscription but still have no channels..
My iuc is 7024017803
Names Moses Moses
Please work on it immediately
Comment
COMPLAINT #8144 - Delivery Issues
SENDER
Twani gertrude
Ihave just paid for gotv lite for 12k .but upto now E16 is not clearing off the screen .ihave talked to the customercare all in vein.icu number7023881076
Reply by ssemango Robert on 17 November, 2020
my gotv another channels get error please help me to connect
my account number 2016959312
Comment
COMPLAINT #8053 - Service Issues
SENDER
Angeyo Patricia
Hi am Patricia I paid 28000 and am only given local channels from yesterday. 7031591455 is my account number
Comment
COMPLAINT #7991 - Customer Service Issues
SENDER
Alum Irene sarah
Hi there, am Irene from kyaliwajjala. I paid 17,000 but just a few channels are there. What could be the problem? My iuc: 7031581322 in the names of Martin Lapila. Please help me solve problem. Thanks
Comment
COMPLAINT #7959 - Other Issues
SENDER
Kabagonza lovin
Yesterday I paid 28000,how come I am only able to access only local channels? Isn't 28000 gotv plus package?
Reply by John Kasolo on 29 October, 2020
Last month thats September 2020,got a call from you imploring me to pay before expiry of my gotv plus and i will be upgraded to the next package which i said i didnt need, wen i reached home that very day i paid up my package of gotv plus, cause i remembered the lady telling me that am expiring that night. So october comes and i go to pay gotv plus, and they tell me my amount due is 399...something almost 40000,and that i have to pay that amount instead of the package ie 27000, why? I dont know. I go on and pay that figure cause my kids wanted their tv on, i cannot access the programs, no connection. Why r u doing this? Its despicable, u forcing me to pay money for programs i havent asked for. I deserve an explanation. 7031508056
Reply by John Kasolo on 29 October, 2020
Last month thats September 2020,got a call from you imploring me to pay before expiry of my gotv plus and i will be upgraded to the next package which i said i didnt need, wen i reached home that very day i paid up my package of gotv plus, cause i remembered the lady telling me that am expiring that night. So october comes and i go to pay gotv plus, and they tell me my amount due is 399...something almost 40000,and that i have to pay that amount instead of the package ie 27000, why? I dont know. I go on and pay that figure cause my kids wanted their tv on, i cannot access the programs, no connection. Why r u doing this? Its despicable, u forcing me to pay money for programs i havent asked for. I deserve an explanation. 7031508056
Reply by Giir Mou on 29 October, 2020
This is the same thing that happened to me
Comment
COMPLAINT #7683 - Customer Service Issues
SENDER
Carol
How can I pay and not have my tv reconnected. You seriously need me to walk to your offices in this era?! Total bullshit. I need my money back so I can use service providers that deliver instead of this bull shit
Reply by Bafanabyo Elias on 22 October, 2020
Hey I have subscribed to golite with 12000 but it is saying that the account is suspended please help me and rectify the problem 7036824067 In the name of gariwango
Reply by Kisame on 20 December, 2020
Hello IAM Kisame Umaru. I paid yesterday the sum of Uganda Shillings 28000 thousand. But only local channels are visible . What happened? My number7031509075
Reply by Ashabahebwa Nicholas on 1 June, 2021
I want to know how go TV charges if am to use the app on my laptop. Do I subscribe monthly and then use data or? Please let me know
Comment
COMPLAINT #7580 - Billing or Collection Issues