Hi
Hope this reach you in the best of health.
I have been with vodacom ever since I can remember myself.
I was due for an upgrade but I cudnt do it because of the lockdown country wide.
I upgrade my vodacom contract at Carnival Mall brakpan.
I had a contract of 10 gig at night and 10 gig in the day for R249.
I wanted a tab on my Sim only contract and I was talked into a package of 10 gig at night and 10 gig in the day and a tab if I pay just R10 extra and il get the tab. The tab picture looked big on the box so I agreed and took it. They told me if I wanted 2 buy it cash it would be R1400.
I surprised my mum with the tab Lenovo e7 but because of age she cudnt really see the writing because it's small.
I phoned vodacom at Carnival Mall the very next day and they agreed I could come through, pay for the tab cash and downgrade my contract because I thought if I'm my mum isn't going to use it, why keep it. So I wanted to buy it cash from vodacom and re sell it thereafter. They agreed I could come in and do that.
When I went in, the manager and the lady who I spoke to over the phone was off so another lady assisted after I explained my dilemma.
As they logged into the system it was told it was already approved. The manager of the store then said don't worry he will make a plan and request for a reversal and I should wait 3 days.
I waited 3 days and no response from either the manager or lady that assisted me. I called the next day after the 3 days. The lady said sorry we can't help you.
Im extremely disappointed with the service firstly.
Secondly why was I given hope that my contract will be downgraded....
Now I am I sitting with cash that I agreed to pay for the tab and I don't like my contracted because I was talked into just paying R10 extra.
Please assist.I am willing to pay cash for the tab and downgrade my contact please. Please assist
Thank you