Me and my wife both drive a Kia and we stay in Cape Town, Somerset West. We have both had the worst service we have ever experienced at Kia Somerset West. My wife's car went in for a yearly service where they have picked up that the aircon is not working. The report that I received was that the aircon needs gas. We paid money to book my vehicle in for regas to pick up that the pump doesn't get enough power. We had to take the vehicle through again for assessment to find out that they have now ordered a new aircon pump and said nothing is wrong with the wiring. To wait 8 weeks for the unit to arrive to bring the vehicle back for the third time to put the new pump in to still finding out that it doesn't work. They had to send the car in for electrical issues. The car had to go back for the 4th time. Well, that fixed the issue afterward. Totally understand they were on top of all but no communication, lack of client service and then here I thought that the computer would pick up issues so either staff doesn't know what they doing or they just don't care. I had to phone after them to get feedback, beg them to get back to me or maybe follow up.
Story 2: Kia Picanto
I bought a demo unit from the Imperial right next to the same Kia garage after the worst service ever I got the vehicle and I will go in more detail on another day for Imperial Somerset West. I book my car in for a 30k service to find out that my car was serviced at 24k but my book as never stamped. My VIN number on my vehicle doesn't match the car disc on my car and the number plate that they have issued for me doesn't belong to me. That being said after I waited 1 week for registration to take place after the deal has been signed off and locked down. At the service, my front light didn't work to receive my car to still find out that it doesn't work. To have my car for a week and then my ABS and airbag light switch on. to take a booking to arrive on the day and my booking is not scheduled, to update them about all this to receive my car and still not working. We will now be going back for the 3rd time.,
If Kia offers this type of service then I would say please stay away as your heart rate and blood pressure can not take it. This is short and sweet but this has been hell for me with 2 x KIA vehicles.
Please give me feedback.