Good day
Upgraded to 100gb, was offered by the upgrade consultant Liam that the price is R300, as a discount of 25% was given. The new contract started the 01 January 2021 and the billing received in January is R406.00. After speaking to customer service and being told no one can assist and that the upgrade was done by Elite Mobile service, which was not disclosed to me when speaking to the consultant, was under the impression I was dealing with vodacom directly. Was given the number for Elite Mobile, but they say that they cannot transfer me to the service consultant and that an email would be sent for him to call back. To date he has not bothered to contact me and the issue remain unresolved with Vodacom insisting that I must pay the R406.