Waiting 71 days for my refund!! - Consumer Complaint for MAKRO - Head Office

I logged a return on the 11th June, 2020. I am still waiting! When I mail your "care line" I simply get ignored. I posted on your Facebook page only to get an "automated" response. My case has now been "escalated about 11 times and still nothing! I have contacted Massmart head office...NOTHING!! Do yourself a favour and read the posts on your Facebook page...a lot of the complaints are about the same thing...waiting for refunds. I can simply not understand how such a large company can have such terrible service and still be operating. I for one, will NEVER support Makro ever again. I am not holding my breath that anyone will respond to this complaint either. My return ref number is 00888022.