i have 3 data contracts which ended sometime ago. see attached invoice.
i again called on 03/02/2021 for the contracts to be cancelled because they ended and the monthly premiums increased drastically. the guy i spoke to convinced me to extend the contacts for a 5Gb plan @ R99.00. i said ok but i need more info. he said that hey would call me back,- did not happen.
on the 05/03/2021 i called again and told my story again and told them to cancel all the contracts because nobody called me back. the lady then said that she will arrange for a credit to the account and that the contract will be cancelled.
i then received a new bill stating that i am in arrears.
i again called on the 08/04/2021, told the whole story again and the lady said that she will get her supervisor to call me back and that the matter will be escalated. nothing happened again.
i called again today, 14/04/2021, told the story again, and the guy told me to hold on while he discusses the matter with his supervisor. i hold on for 30 minutes and the line went dead.
my request:
cancel all 3 the data contracts effective February and write back the subscriptions and fees.
the numbers are: 066 266 0632, 066 264 9175 & 071 607 6277. account number: I3997561-2.
your urgent feedback will be appreciated.
thanks,
you can contact me on 0824398971 or w.pri***@mweb.co.za