13 weeks to get contract finalised! - Consumer Complaint for PLANET FITNESS - HEAD OFFICE

I am so disgusted with the level of customer services. I feel totally disrespected as a client! I joined Planet Fitness, Waterkloof, paid R1024 joining fee, 13 weeks ago(28.8.20) and had to wait 11 weeks for my tag! When I received my tag 2 weeks ago, i could not use it to enter the Gym because my contract has been cancelled. The club manager undertook to sort it out, and as yet, nothing! I am being send from consultant to receptionist, consultant and no resolution! How difficult is it to capture a contract and load a debit order!!!! WS Breedt, 6804125160084