customer service - Consumer Complaint for PEP STORES

Hi..i would just like to inform you of an incident in your Pep Cell Store in KATALE SQUARE in MARAPYANE...Your employees refuse to assist me in activating a rooter that i bought there...as the rooter was advertise , it said if you buy that ZTE rooter that is worth R 599 i will get some datas i bought it , i went there for assistant i was told to go and call MTN by myself for the activation after i failed with MTN i went back and i was told that those datas ,its possible that i wont get them cause they come with terms and condition ,and that their not trained to assist us to register or activate ,please ,get your employees in shape ,cause if i was told about those terms and conditions i would have bought a sim card cause i have a rooter.i lost too much money for nothing cause right now i cant even use the rooter ...this happened ..on Feb 16..how is it possible to refuse to help your customers.. i was even told to buy to some airtime maybe it will activate[ maybe...maybe] ....what awfull employees you have ..not to mention the rudeness and attitude in that shop..i will put this on social media..as i think this is disgusting to your loyal customers..please follow up