Unprofessional and missed delivery - Consumer Complaint for J&T Express Philippines



SENDER
Wilmer Guelos
,

I would like to make a complaint on the delivery that supposed to be delivered today.

Tracking number: 781127170790

By Reed Ike A. Cortez

I spent entire day waiting. And in fact I called them multiple times and they did not even answer.

He answered around 11am and they said that they will deliver around 3pm i have waited still did not come I called again multiple times like 5x then they answered and tell that they will deliver around 5pm and still did not come.

I received a missed call around 6.02pm and they sent notification of delivery around 6.12pm

So i admit i missed the call for 10 minutes. What do u want me to do? Check my phone entire day? I called them right after the missed call just only 5 minutes past and they did not answer. I ask them if they will still deliver the order and they said no and i will just pick it up. What the hell. I am so frustrated I have waited the entire day for that order.

I understand they have lots of delivery but i constantly communicated on them for updates still did not respond.

I just want you to take action on this because that is not acceptable.

please see screenshot below :
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COMPLAINT #10796 - Service Issues
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