Worst Service from FishAways Garden Centre Lorraine PE - Consumer Complaint for Fishaways

I would seriously like to lay a complaint against Fishaways @ Gardens Centre Lorraine in PE. I am originally from Johannesburg and my wife and I are huge fans of Fishaways as we believe in your good association, good service and best meals in SA, but it was with sad disappointment yesterday when we decided to visit Fishaways at Gardens Centre as we are in vecation that we received the baddest service ever anyone can get anywhere. We walked into the store at around 19:05 but our order was only captured at 19:09. When placing an order like anyday we asked for a grilled hake but sadly our order took over 35 minutes before we could receive it. No explanation was provided as to why my order was taking forever in the meanwhile while we were waiting for our order. Yet after waiting so long for a simple “F07” meal, when our order came back our hake was grilled but had so much fat running in it. It was literally hake with extra oil on it. As a customer when I tried to complain I was given attitude by the ladies who work there to an extent that we had to ask for our refund. To be honest after the service I don’t see myself referring anyone to Fishaways again nor visiting the branch. From my experience fishaways provides not only the best service but the fastest delivery but that was completely different yesterday. My order way Order No. 96, Chk 9896 from 165 Babalwa. May you please look into this issue. I have a copy of my receipt and I’m willing to take this matter further if not attended to. I’m really dissatisfied with the service I was given. I may be contacted on mofoke***@gmail.com or 0846055750 for further questions.