CLOSED BEFORE TIME - Consumer Complaint for PEP STORES

Today I went to my local pep and got there at 14:00 an hour before closing time to go fetch my parcel. When I got there it was closed noticing the time I asked the security guard if it was because of the number of people inside and he said no, today they're closing early not giving me any reason why. Showing him the time and a few other people behind me, he became very aggressive and rude and slammed the door on us just because we were questioning this. Pep cell was still open and unfortunately my parcel was at Pep.i begged the security to open just to get my parcel as I needed it and during the week I work crazy hours but told me to rather come back tomorrow.


I am very disappointed with this level of service as I wasted my time and energy going to a shop knowing their closing time and because the workers were tired of working they decided to close early.

Now this is not the first time this is happening and it's really disappointing to not only treat customers like nothing but also take advantage that most of these customers don't know the platform on which they can report this or complain about it.