I have tried to get my data contracts cancelled since November 2020, As I am now unemployed. They cancelled only the one contract. To get the other contract cancelled has been impossible. I have also requested that my main number go onto prepaid. I have spoken to numerous people including Bianca and the so called supervisor, Keshia. They promise that it will be sorted and that I will receive an email within 24 hours, but nothing happens. I could only speak to them once. Every time I call they will not take my call and promise to phone me back and never do. I am at the point of closing my bank account to keep Vodacom from taking any more money from my account, as I cannot afford this anymore. I am angry that I am forced to take such drastic measures, because of staff incompetence. I will also write to every magazine and newspaper, as I feel people should know that when they choose to sign up with Vodacom it is for the rest of their lives, as it cannot be cancelled ever again. I am shocked at the disgusting level of service I have received from Vodacom cancellations department.
I would also like to add that the Vodacom customer care department consultants have been wonderful. They have all been very efficient and helpful..
Please assist me to get this resolved.
Yolande Rautenbach