Horrific experience at Clicks Pharmacy Pinehurst - Consumer Complaint for Clicks Store - Head Office

On Tuesday at 10am I lost my mother to brain cancer. I had rushed from home to the hospital and got there just in time to be with her till she passed away. I suffer from depression and anxiety and I had run out of my meds that morning so my Dad and sister took me to clicks to collect my pills. Because the past few months we had been cash strapped I would only be able to take 7 serdep at a time from the pharmacy but when I got to the pharmacy assistant Sharon Abrahams a hour after my mom passed away in my arms was attitude of note. I asked for the remaining tablets on my script for the month and she insisted that I had already had enough. I advised her that I did not take all of my pills the previous week I only took enough to last me a week. She then rushed off in a huff and flung the cage on the counter and said to me. 'My mom is also laying in hospital and I cant even see her so don't speak to me about your mom. I was so shocked at this response I kept quiet and paid for my meds. As I walked to the car I burst into tears. My Dad and sister immediately got out of the car and went to try resolve the matter. Sharon was totally unapologetic and my sister asked to speak to the pharmacy manager Lance. Lance was great and the next day he had some roses delivered to my house. The reason I am writing this complaint is that I have been a very loyal member of Clicks and have always stood by the brand. My family is well known in the Pinehurst area and what was the worst day of my life was made so much worse by Sharon. I fear ever walking into that Clicks ever again in case I see her. I dont want this to go public but I fear that having such a beastly woman dealing with clients is simply not on. Every month our family buys huge amounts of goods from Clicks and the day of my mothers passing will now always be remembered by the callous act of this staff member.