My contacted Vodacom to have my contract cancelled in January and move to an alternate SP due to better offerings. I was pursued to stay by a retention’s agent who offered me the following:
175 Airtime – Monthly Recurring
500 Anytime Minutes – Monthly Recurring
20 Gigs Anytime Data – Monthly Recurring
R1000.00 – gift Voucher
At the cost of R359.00 a month over 24 months
The above was agreed upon and would take effect on the 1st of February.
On the 1st of February on the 175 Airtime was activated after calling the Contact Centre multiple time I got the 500 Anytime Minutes activated and was then advised that a mail will be sent to the back office which must have been the 5th time now to activate the Data aspect.
On the last day of February, I get debited and yet still no data.
Once again, I call the Contact Centre and spoke to a team leader who advised that the call recoding will be listened to and manger will make contact with me in 24 to 48hrs this was last week Thursday the 11th.
I again called the Contact Centre yesterday was advised that the team lead this time will be listening to the voice recoding and will contact me shortly. I still have not received a call back.
While listening to the voice prompts my outstanding bill is R435.41 how is that the same original agreed upon amount if R359.00?
is it asking to much of Vodacom to provide the agreed upon service that i am willing to pay for?