I just moved in here in paranaque and your app (food panda) cannot pin or locate my exact address and even when I checked the “current location” it was not accurate, so I just typed in our village name instead and found out that the app can’t really locate any street on this place so I decided to just use the village name and just typed in on the “note” the exact address since it’s just 1 street away.
The rider called me on the phone and said that he’s on the pinned location (village gate). I instructed him to go to the address written on the note but he insisted that I should go to the pinned location instead (which is the village gate).
That’s only one street away but he’s too lazy to go to the exact address and he really insisted that I should go to him.
After a long long long conversation finally he ended up going to my exact address and when he saw me, he started yelling at me instead of giving my order.
I already explained to him the issue on the map of this app and tell him that I placed an order before with the same scenario but the other riders didn’t have any issues about it.
He continuously yelled at me and when he’s about to give my order, he said that he will not give it to me, he put my order back to his box and then leave me with the rude attitude.
Please orient your riders to always read the notes before they accept the order so that if they have an issue on the “note”, they will not rant as if they’ve been treated like an animal.
Btw, the rider’s name is Egbert M. Gogotano. I guess he’s not fit to this job. He’s really temperamental and he caused me so much trauma. That behavior seems to be like the criminal/snatcher that I encountered before. I hope this will never happen again to anyone.
You can send me an email if you need the details for the map and exact address.
I hope you will give those riders a real disciplinary actions.
I hope this complaint will not be just a complaint.
Thanks!