False information given by consultant. - Consumer Complaint for PLANET FITNESS - HEAD OFFICE



SENDER
Yvette Joseph
My son who is unemployed and a student enquired about membership from Sam Ditu at Glenanda. He was being coerced into signing the contract apparently before a certain special would expire. However he refused and told the consultant that his mother needs to be present. I went the next day and Sam emailed me that the total fee would be R299 inclusive of the black tag. He told me to sign the on his I Pad and would adjust the amounts to R299 per month. I advised before I came to the gym that I will only take out the contract on that amount which he assured my sons and myself.
Now I am billed for R348 p.m. I contacted the head office and was told that this is the correct amount and I had signed the contract which makes me liable. I have in email the amount of R299 from the consultant. I emailed Sam Ditu and the manager of Glenanda about this and have no reply to date.
The consultant is unethical and dishonest and I demand that my contract be terminated immediately and no further deductions be made. If this is not sorted out immediately, I will go public with all the consultants devious tactics lying to get the people to sign up. There are other students that have also been forced to sign contracts.
Contract Issues Photo

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COMPLAINT #14156 - Contract Issues
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