Hi. At Pep Mega City Umlazi on Saturday 31 October 2020 I bought a cellphone for R799 and paid by card. After discovering I am not satisfied with phone it did not work the way I wanted it too- sometimes it seemed to freeze- I returned the phone for a refund within 3days- on Monday 2November 2020.
The manager refused to take the phone back and give me my money. The slip said I can cone for refund if I bring receipt back and phone in perfect order abd have s complaint. Thabiso at Pep Mega City did not listen to me properly he said there is nothing wrong with the phone- I told him the freezing problem is on and off...but he refused still.
I called the 0860 customer care number that same Monday- its 48hours later but no response. They said they would call back they have not.
I am afraid they are taking long for the area manager to contact me back and then when 7 days have passed I won't get my money back.
Please help me I have been treated unfairly as a customer- I do not want this phone anymore
Thank you