I've been requesting my refund since November 2020 - Consumer Complaint for PLANET FITNESS - HEAD OFFICE

I've been requesting planet fitness arcadia to refund me since the 6th of November 2020 when they took an extra R269 from my account and i am yet to receive my refund. They keep giving me a date for when I'll get my refund but then it never really comes. It came to the point where i cancelled my planet fitness membership because they kept lying about when they'd give me back my money. I'm contemplating going on social media or approaching the consumer complaints commission.