MINISTOP Philippines Complaints

Gud afternoon I buy chillz in ministop shell mayamot in marcos highway then I sew the crew preparing my order then I ask her that you don't have a toppings the she said none I said really then I point my hand to back of the crew and said so what is that its cookies toppings right then the crew was shocked coz I sew it...then she didn't give me a receipt

Hi,

We purchased a chicken bucket of 6 spicy and a 1pc regular chicken among other items in your Aurora branch, near chinese general hospital a while ago.
to our surprised, the chicken was so dry , dark and seems like some pieces was fried twice.
my families lovely dinner turned into a disaster because of your supposed to be good fried chicken.

We have been a loyal consumer of your brand even if on some occasion, service is really bad, whick we can let bypass. But i think, this is something we can not just easily let go, given that the money spent was hard earned money, specially now a days.

i have pictures, some which i will attached and i am seriously hoping that you would get in touch and do explain things to us. we do not want this to go further than me reaching out to you, and hoping that i do not need to post this into social media platforms or even file a case in the DTI. for i myself do work in a restaurant.

for your reference
trans id 7494
cashier 6001 Patrick Contreras
SI # 43597
total bill php711.00
(an or was issued)

pls do something about this cause you just ruined a regular consumers families dinner...

Hi! I just want to complain, one of your staff her name lanie for being rude!she was assign here in ministop intramuros near in pntc college... I think she need more training regarding good customer service. Thank

May 4,2021 12:45 bumili ako sa Ministop Alphaland A ng 2 orders ng 1pc chicken sobrang rude ng cashier. She's even listening to earphone while taking the order in both ears

Hi, good day.
I just went to your branch at Alpan 1A, just to hope to purchased the ongoing promo,P50 CHICKEN , I was told by the cashier that before you avail it you need to purchase P50 on regular item PER CHICKEN? PLS CORRECT ME IF I AM WRONG , if ever I bought 6 pcs, which is 50 each + 50 reg. item so the total will be P600, eh ang chx nyo f d nka promo P75 lng if I am going to get it na reg Php 450 lng ang mggastos ko,so nag promo kau to get us fool...pls paki xplain po ito, today ako ngpunta s branch nyo around 630-645 pm, unlike sa branch sa my imus cityhall hinde ganito ang system, and the cashier told me that I dont have a choice, dahil spicy lng ang available... pls let me know the mechanics of your on going promo.Thank u and stay safe.,

Palage akong bumibili sa ministop Magsaysay brgy. manggahan pasig..all of the sudden Nung magbabayad na ako bigla naging 360 na ang bucket of 6 ng chicken nag taas na daw presto nila Kaya nagtataka ako Kasi Yan palage pasalubong ko sa pamilya ko every night Kada tapos ko mag grab so ang Alam Kong price nyan is 340 bakit bigla nalang tumaas Kaya hindi ko na pinatuloy order ko Kasi parang may Mali sa presto at parang may Mali sa staff ng ministop magsaysay brgy. Manggahan Pasig....then now lumipat ako sa ministop cainta Kasi hnd ako natunawan sa price na sinabi ng staff ng Magsaysay ministop at need ko bumili kasi pasalubong ko sa family ko Yun ayoko Naman umuwi ng walang dala so ang price dto sa ministop cainta is 340 at nag ask ako sa staff dto Kung parepareho Lang prices ng mga store and ang Sabi yes ...so Tama ako may something sa staff ng mini stop Magsaysay bkakit kelangan patungan Yung price


It happen today April 11 2021

So please do something about dyan Hindi maganda ang ginagawa ng staff nyo salamat

Last 21 March 2021 around 1700H to 1800H. I've tried to order 6 pcs of spicy chicken for dinner. They refuse to sell me even its available. Their excuse was the fryer was cleaned and its needs to pre-heat it takes time to cook spicy chicken. I told them I can wait until 9pm to 10pm. I can come and collect the item. But still they refuse to sell.

I really don't know what going on. To many excuses. They should close the store if they don't want to sell. Its very frustrating special its still early and I'm hungry. and I know its available they just doesn't want to cook the freaking chicken.

I hope you guys will do something with it unprofessional staff. The staff need to be train on how to handle customers.

location:
PTT GAS STATION MARIKINA B.G. MOLINA COR., BALAGTAS ST., PARANG, MARIKINA CITY
0908-9735-884

I am a regular customer of ministop in Cainta rizal in robinson Cainta, but I incounter your girl employee several times... please tell if she doesn't want to work or doesn't want to sell anything just tell the costumer... she's to much for me to handle..I don't think it's proper to dropped act your costumer just because your not interested in...and one more thing please tell her if she doesn't want to heat a cold chicken just don't burn cause no one will eat a burn food

Your employee is drunk while in her duty.

Too much saying bad words while facing costumers.

Shoplifting product that they sale.

In 671 A. Bonifacio Ave.
Your employee name "Tin" thats what i saw on her nameplate.

Ilang beses nako nag aatempt na mag cash in sa gcash and pay maya pambayad ko kasi ito sa mga bills payment ko lagi nila sinasabi sa mini stop sta rosa pilar bataan branch na not available offline tinuturo nila ako sa ibang branch mag tratry uli ako sa ibang araw baka kako ok n hindi parin nasasayang yung oras at effort ko sana maayos nyo po sana at maaksyunan

MINISTOP COUNTRYSIDE!!!
PAKISABIHAN NYO NMN MGA TAO NYO! ANG BASTOS MAKIPAG USAP SA CUSTOMER, LALO NA YUNG NAKA DUTY NA PANG GABI YUNG TOMBOY NA MAITIM, nagalit ata dahil na istorbo sya sa pag cecelphone, ANG BASTOS MAKIPAG USAP PARANG SYA PA GALIT, KUNG MAKIPAG USAP NAKASIGAW, DI MARUNONG MAKIPAG USAP NG MAAYOS...!!!!

My brother is having his meal silently without complaining because he thinks that the chicken is normal as usual but he cant endure it at the end. He asks me if it is normal to smell unusual since we barely buy the chicken of ministop.

I smelled it and it really smells rotten. Idk how to explain it but we can't go back to the branch since its already 4 in the morning. We bought it 2hrs ago. I feel sorry for my brother because he almost ate it all before complaining, since we never experienced this kind of inconvenience in ministop he endured the smell and taste because he thinks that it is still good.

I hope your staff doesnt sell rotten chicken to the take out orders. We pay right, they shouldnt give us a piece of junk just because it is for take out.

Ministop Marulas, Valenzuela City. In front of sanctissimo hospital.

We went to mini stop right now and were disrespected by your staff and by your management team in the russia location in Parañaque location. This was completely out of line and action needs to be taken.

regular customer ako since nag open ulit ang ministop COUNTRYSIDE PASIG ORTIGAS AVE. and they always keep disappointed me, last night pati nadin nung sabado nag punta ako sa ministop gusto ko sana kumain dahil sobrang pagod ako at gutom na gutom nako, pero ang sabi bawal daw mag dine-in, walang siopao, sundae at ang aga nila nag lilinis ng mga equipment. kaya wla sila mabenta, buti hindi pa kayo nalulugi sa ginagawa ng mga staff nyo. nakakadisapoint

Nagpunta ako ng store ng ministop para bumili ng 2 pcs chicken, pagdating q sabi ng bagong guard ay 17mins pa dw kasi niluluto pa. Kaya uupo sana aq kaso ayaw ipakuha ng guard yung upuan, dahil hanggang 8pm lang dw yun pwede gamitin. Eh paano nangyari yun e ang tagal q na halos araw araw bumibili sa store na yun nagagamit nman ng mga tao ang upuan, customer nman ang mga uupo at naghihintay para sa niluluto na chicken, kunsidirasyon nman sana. C manong guard never ginawa na pinag damot ang upuan ndi q alam kung utos ba ng management or yung bagong guard lang talaga. 24hrs open ang store niyo tas ipapagamit niyo ang upuan hanggang 8pm lang, pwede lang umupo yung dine in! Nkakainis lang kasi customer ako palagi sa store niyo tas ganun!!

gusto ko lang po malaman kung pinapayagan nyo ba tlga yung mga staff nyo sa pag gamit ng phone during duty nila, kagabi po kasi (dec.5, 2020) around 1am to 2am, pag pasok ko sa branch sa COUNTRYSIDE PASIG ORTIGAS AVE. napansin ko yung staff/crew nyo na gumagamit ng phone habang nag co-counter. parang nakakahiya kasi galit pa sya nung bumili ako, crew nyo na lalake matankad na maitim. paki inform naman sila.salamat

At December 4, 2020 11:22 Pm at Ministop Montalban Town Center branch has a Service Crew (FEMALE crew stationed in Cashier at that moment) who has a bad attitude towards their customer the way she talk to customer is improper and disrespectful then not informing their Gcash system have a problem, I already sent a gcash bill to their gcash acct/number during the process then they charge us for the payment 2nd time because they argue us that there is a problem on their gcash. So why they don't tell me before? And they want me to comeback again tommorrow for that purpose??? And they show me an ill attitude then. Hopefully my manager from my work and my co-worker lend me some actual bills for the 2nd charge of their payment. And another thing they didnt issue me a official receipt for my items that supposedly applied in their SOP. I have my proof including their CCTV footage! Is this how MINISTOP's Crew trained to face and talk to their customers? Without manners and without standard procedures? Can you please do something about this issue because as I knew Im not the only customer who is experience this type of customer CARE????.

During pandemic ministop crew selling outside what if they catch up virus what if they meet or sell to one of the passersby have virus

24hours silang open
nag order ako ng sisig toppers and burger steak
Walang gravy ang burger steak at hinde na oven ng maayos at na prepare ang pagkaen ko kaya lahat ng pagkaen ko hnd mainet at wala silang maibentang rice sken hnd manlang sila nag aavail
Alam nilang anytime meron pwedeng bumili
shift supervisor pa nag asikaso ng order ko di manlang nya nababantayan ng maayos ang mga crew nya puro sila kwentuhan
iresponsable ang shiftsupervisor nila
at ang dume ng store nila magulo

GOOD DAY MAAM/SIR
MAG COMPLAIN LANG PO SANA AKO TUNGKOL SA PAGIGING ARROGANT NG ISANG EMPLEYADO NG MINISTOP, ANG INCIDENT PO AY NANGYARI SA AMIN NG ASAWA KO KANINANG 7:30 AM (OCTOBER 31, 2019) SA MINISTOP PEACOCK PLAZA EAST FAIRVIEW QUEZON CITY. AKO PO AY NAG PURCHASE NG 1PC CHICKEN W/ DRINKS, NUNG UNA PALANG PO AY HINDI NA MAGANDA ANG APPROACH SAKIN NG EMPLEYADO, "KUHA KA NG DRINKS DOON" YAN PO ANG SARCASTIC NA PAG KAKASABI NYA SABAY TURO SA CHILLER. NUNG MAGBABAYAD NA PO AKO AY NAG BAGO PO ANG ISIP KO AT GUSTO KO NALANG SANA NG CHICKEN W/ SHANGHAI, PERO HINDI PO SYA PUMAYAG DAHIL NAI PUNCH NA DAW PO NYA KAYA WALA PO AKONG NAGAWA KUNDI MAGBAYAD NALANG KAHIT AYAW KO PO NG ORDER, NOONG LUMABAS PO AKO HINDI PO PUMAYAG ANG ASAWA KO SA ORDER NA BINIGAY NILA KAYA ANG ASAWA KO PO NAMAN ANG PUMASOK PARA MAKIUSAP NA PALITAN ANG ORDER, PERO NAGALIT PO SYA AT SINABI PO NA HINDI NA PO PWEDE PALITAN AT KUNG GUSTO DAW PO NAMIN AY MAG ADD NALANG DAW PO KAMI, MAAYOS NAMAN PO KAMI NAKIUSAP PERO SYA PO AY PAGALIT AT BASTOS KUNG SUMAGOT SA AMIN, ANG ALAM KO PO KASI MAY POLICY PO SA CONSUMER PROTECTION ACT NA BAWAL PO ANG NO RETURN NO EXCHANGE LALO NA PO NA HINDI PA KAMI NAKAKAALIS NG STORE, SANA MANLANG PO AY KINAUSAP NYA KAMI NG MAAYOS BILANG CUSTOMER, BUSY PO KASI SYA SA PAKIKIPAG USAP SA CO-WORKER NYA NA NASA LOOB PO KESA SA PAG ENTERTAIN NG CUSTOMER, SANA AY HINDI NYO I TOLERATE ANG GANITONG ATTITUDE NG EMPLOYEE NYO DAHIL ITO AY NAKAKASIRA SA IMAGE NG COMPANY AT MAARI PO AKONG MAG FILE NG COMPLAIN SA D.T.I REGARDING SA INCIDENT NA ITO SANA AY MAGAWAN NYO NG ACTION ANG BAGAY NA ITO, AKO PO AY REGULAR CUSTOMER DAHIL SA AKIN PONG TRABAHO NA NASA FIELD AY MAS MADALAS PO AKONG KUMAKAIN SA MINISTOP AT FIRST TIME KO PO NA ENCOUNTER NA GANITO ANG CUSTOMER SERVICE NG ISANG STORE VERY POOR AT NAKAKA DISAPPOINT PO. GLENDA GOIS PO ANG NAKALAGAY NA NAME SA RESIBO THANK YOU PO