MINISTOP Philippines Complaints

Philippines - Ministop yakal makati city
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Consumer Complaints ( 4 )

SENDER
Albert Salvador Vargas
Good day, this is a customer complain of one of your store in cebu that is located in Escario Vibo Place building. I bought bottled water in that store for 18pesos but when i checked my wallet I only have 500 pesos bill on it kaya yn yung binayad ko. I understand that in that store eversince they dont have greetings or any customer service . ngalit po yung crew ninyu dahil nainuman ko po ang bottled water na binili ko at 500 pesos po yubg binigay ko. Instead of doing plus selling nagalit po cya its the time sana to get additional sales .I am your regular customer in that store pero nang dahil dun sa nangyari nakakawala po ng numbers of customer ninyu. Sabi pa ng Crew . "Ano kaba sir ininuman mo yung tubig" . wala nman cgurong problema kasi babayaran ko. Pero npaka walang ugali nman ng crew ninyu. Hope na maturuan ng leksyun. Salamat
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COMPLAINT #2017 - Service Issues
SENDER
joan santos
I entered on your branch here @ wcitycenter bgc around 9:55 ng umaga dated July 20,2019. Had a girl on your counter, isa lng siyang crew sa counter so if you have cctv you can check it there cause I wasn't able to get her name. she's lucky enough I don't have my phone with me cause if I had, i'll take a picture of her! I was about to pay and I gave her php100, my bill was php76. in a rude manner she asked me php6 pesos I said I don't have any,(UMPISA PALANG SMGA NAUNANG CUSTOMER NAPANSIN KO NA SYANG BASTOS!) kahit daw php1 lang, sabi ko in a nice way wala aq dala php 100 lng tlga. And to my surprise, she throwed me the receipt and change. OMG.. She was so rude.. I cant believe you have a staff like her. PLEASE DO something about it. malamang hindi lang ako binastos niya.i will wait on your response. napakabastos ng crew na yan! I came in your branch happy, I left disappointed cause of what she did..!!!

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COMPLAINT #1960 - Customer Service Issues
SENDER
Janesel L. Ojales
This happen today at ministop in Epson Lima around 8:20 am. This was about your crew named Lenard Cordero. I was about to buy a bullpen,and when I got to the counter,wala PA siyang pansukli,naintindihan ko naman yun,kaya sabi ko babalikan ko na Lang at pahingi ng kahit magkano Lang para may pangbreak ako.but he insisted na wala daw and tell me in sarcastic way na "kakaopen ko Lang diba!".so I got mad kasi kakaymot ang pagkakasabi niya.sabi ko I cancel na Lang.then sabi nya, "Di agad sinabi,kakainis naman!" and he even call me "HOY" which I found so bastos because I have my name. He didn't even stop.tuloy PA din siya sa pag sagot even sinasaway siya ng supervisor nya. I know customer is not always right,naniniwala ako dun kasi once din akong naging crew,ang kaibahan Lang,never ko ginawa yung asal nya.SOBRANG BASTOS AT BUNGAS! SWEAR! PAANO KAYA SIYA NATANGGAP!?.yung inapproach ko siya ng maayos,kaso sobrang sungit at bastos agad ng sagot!customer service ba yun?sana maaksyunan
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COMPLAINT #1852 - Customer Service Issues
SENDER
Lorenaborbo
Hi, i just want to report sana yong pagiging rude ng service crew nyo n sa ricky..dto sa linear tower 1 makati. Pumasok ako and nag ask ako kong may lipton which is need ko kasi nagpacheckup kame need daw ng kasama ko noon kasi pra mawala hilo..pero nag ask ako kay ricky, and he said na wala..as in wala? Sabi nya wala..so nag ikot ako nagtanong ako kay ate..meron pala..and nong magbabayad na ako pinakita at sinabe ko saknya..kuya, sabi mo wala? Ito o meron? And he answer me na.. SO? Galit kana nyan? And i answer na..pinapakita ko to para alam mo? And sabihan ba naman ako na "BAGO KASi ako? Reason ba yan? And sya pa may ganang magsagot sagot..sasagot pa ng dapat ng hanap ka..pinapakita ko kua kasi para alam mo dapat kasi d reason ang bago? Wala masyado tao ano ba namn na tgnan mo? Tapos sasagot sagotin pa ako? Sana namn maayos customer service nyo? FYI .. Linear to? D naman ata to pipitsogen para bgyan nyo ng gnyan ka bobong crew...nakakabwesit lang d nalang sana magsabi na ah next time maam..talagang mumurahin pa ako sa salita nla? My god...paki sana yong crew nyo..
Customer Service Issues Photo

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COMPLAINT #1725 - Customer Service Issues