PLANET FITNESS - HEAD OFFICE Complaints

I went to 2 different planet fitness centres to possibly change my membership from virgin active. When i got to Olympus on Saturday 22 August (the second one a visited) my mind was changed very quickly.

The biggest complaint is that the regulations you guys have set out in regards to the covid pandemic. I was there for an hour and a half and every single weight that was placed in the demarcated area (to be cleaned) was simply picked up by the staff members and reracked immediately. Secondly the wearing of mask was not enforced and quite a number of people were walking around with either no mask or their mask hanging on their one ear.

My gym membership was due to expire in may 2020 however due to lockdown i wasnt able to. today 20-08-2020 i visited the gym to try and cancel and to my horor i was told that my gym membership has been extended by another 5 months due to the lockdown period staring from April to August 2020. i'm very disgusted to say the least.

Hi.

The number provided for customer care has a automatic voice system stating no calls can be taken due to COVID 19 and that the web site should be visited for further information. The website clearly stipulate open for business and no other information is displayed. Obviously the gym is closed... Where should accurate information be obtained?? at this stage the one refers to the other but no clarity, like the blind leading the blind and causing confusion. Please stay professional, having another organization going down the drain due to unprofessionalism is definitely not what we need right now...

I have tried to contact you online, call, facebook etc.
just getting no feedback whatsoever.
I need to cancel my mom and dad's contracts, my dad passed away in May already.
Please contact me urgently so i can cancel both contracts i am paying for.

Good Day

I would like to know how a gym contract was opened/sold to my 18 year old son, who is unemployed? His Id No: 0010265112085, the person who signed him up never even requested a surety and never requested proof of income. I'm his mother who is currently not earning an income and even if I wanted to I would not be able to pay this contract on his behalf. My son as only just completed school, as is training as a real estate intern, so I really do not understand how this contract was approved and request that this contract be cancelled with immediate effect. In terms of the NCA this is unlawful and completely unprofessional.

Kindly confirm what can be done about the cancellation of this contract, as neither my son nor myself are currently earning a salary.

I’m disgusted with the service can’t even call the head office this is so unprofessional and unacceptable service I’ve ever received.


I want to cancel my contract

I canceled my account and o paid the penalty fee. But I still get charged every month. I asked that my contract should be tenminated

Good Day..
On the 9 March ,my wife and I went to the Midlands Branch Liberty mall, upon entering i tried to tag into the gym but did not beep as it usually does.. we noted that the disable glass access door was opened and proceeded to enter through it when a white gentleman rudely and loudly shouted,at us to tag..
I explained that i tried and it did not beep, but also trying again whilst replying to him.
Firstly he did NOT show any courtesy or "customer care" or portray ANY of the customer care values Planet Fitness avertises or claim to have.
the gentleman maintained his loud condersending tone and repeated to ask me to tag..as he approached me,still not giving me a chance to explain my business/ reason for my visit.. it was only then that i saw his name badge; JACO.
addressing him by name.. I explained to him:
1: A simple Hi,Good Day.. Sorry sir.. would be more appropriate.
2: even though i possess a tag.. i am not here to gym.. I am part of the Emergency Medical Team that was called to the gym.. even though I am dressed in casual attire.

i am not sure how or what training Jaco has on customer care/ courtesy, if any.. should be retrained in the latest concepts of customer satifaction or Batho Pele principles.
In the industry i belong.. such acts would warrant FINAL warnings or IMMEDIATE dismissal for bring the company into Disrepute.
I am hoping my complaint would be viewed in as Serious light and relevant measures followed to action your staff.

Sales consultant changed our contracts without our knowledge. We pay more as what we have signed for and after they told me it was corrected the same thing happened again. I am fed up with Planett Fitness because no one can help me or get back to me.