Vodacom - Head Office Complaints

Payment for new products was said to be taken from credit on account but was taken from bank account and now I can't pay my bills due to the amount that was taken out of my bank account after I have been told I do not have to worry the pro-rata and activation fees will go off of the credit that had been logged on my vodacom bill. I have been waiting for a refund sins the start of September that still is not reflecting!!!Does it take a month for a problem to be solved.I phoned on the 18th of September after getting notified that I have a very big negative amount in my BANK ACCOUNT for a refund to my BANK ACCOUNT and not my vodacom bill. It is still not reflected in my account. It's one problem after another I am very disappointed with Vodacom. All my contacts are with you but due to this problem with vodacom I will never be taken another contract with you again.

Good Day

I recently had a fibre line installed by Vumatel who is a contractor of Vodacom as my contract is with Vodacom. My line has no internet now it is my responsibility to call between Vodacom and Vumatel, what a disappointment surely you should contact your own vendors. I now have to spend time and money calling between Vodacom and Vumatel, thankfully this is a month to month contract and will be cancelled if this becomes a drawn out process.

I chose Vodacom as there were many cheaper options as I thought I would be paying for convenience. This is truly a shoddy service and one I will NOT be recommending.

Regards

Angelique the manager of the Vodacom shop in Mall@Reds is very rude, aggressive, unprofessional and put words 8n one mouth the try and win and argument. First she yelled at me over the phone, so much so that I cant get her attention to calm her down. Then when I went to the shop to ask her, why she yelled at me and threw the phone down on me, she started shaking and could hardly contain her agression. Then in the conversation I said: Ag come on. She then accused me of using the Lords name in vain and that she refuse to talk to me further. I have a voice recording to proof that I was calm the whole time and that I didnt use the Lords name in vain. This is totally unacceptable, Ive booked my phone in for repairs (Samsung Note 20), but try to het it back. Ive contacted Samsung for assistance, seeing that Vodacom and especially Angelique at Vodacom Mall@Reds doesn't want to assist me. I have to drive now myself to the repair shop, to pick up my phone and Samsung will collect from my house.
Angelique should not be allowed to interface with Vodacom clients. She gives Vodacom a very bad reputation. I'm considering migrating my contract due to my Angelique unprofessional and rude behaviour.

Been at woodlands to port back number that was deleted without any notice used the number for 10 years 4 months. Work with my email account. After more than a week nothing happend badddddd service

Vodacom offers me an upgrade. A31. Ram courier drops off phone.
Next day ram comes with another phone.
The first was a new contract
The second was an upgrade.
How do I know Vodacom which phone is which. I return the second one, which is the upgrade, Vodacom says they will re send my upgrade, collect the new one.
All calls are recorded.
No phone comes, no upgrade.
Vodacom says I cancelled.
One week later Vodacom phones to offer me an upgrade.

Wtf. Please listen to my recording. Untill now three weeks later, no response.

I have four contracts, next year I cancel all. Mtn here I come

I have a logged a call on the 19/09/20 that I had a problem with the network. It's now a week later and the matter has not been resolved
I have spent more money on telephone calls and I am currently paying for a service that I do not have. It has been established that the problem cannot be resolved telephonically so why can't a technician be sent out. Its ironic that when Vodacom wants the customers they go all out but to provide good service to the current customers is an issue. This is pathetic service

I cancelled my vodacom insurance around march. And later after 2 months starting from may i was being double charged on my account 0662958885. I spoke to about 20 consultants and management and all i get is my matter is escalated but nobody is assisting me. For the past 5 months im complaining of being double charged. Please assist me in getting a refund of my money.

NM019985-8
I have tried for months to cancel this contract. Ive gone into Vodacom shops in PMB, Ive emailed their retentions email address. Ive tried calling from a landline. I cant use my vodacom sim cause I lost it long ago. I want this contract cancelled asap

Hi. I recently took an upgrade which your consultant sold to me. 175 minutes of airtime and 2 gigs of data for R 200 monthly. I only received the 175 minutes airtime and no data. After quering it, they added it to the package and on top of that billed me for it. This is not on as I have been a vodacom customer for the past 15 years and appreciate the service received. This is the second time a consultant have messed my upgrade up. I would like this to be rectified urgently.

Ive been sending emails to vodacom complaints and no help i have a vodacom contract which i signed on the 4th December 2019 when i took the contract i also took insurance for my cellphone , phoned insurance after loosing my device and was advised i dont have insurance please assist this matter has been open since the 7th of September its almost a month now no resolution .When i visited Vodacom store was advised the consultant who assisted me failed to send the insurance my contract to activate insurance .

Good Day
Since Vodacom started I have a contract with them. I tried to upgrade but Vodacom Shops even the upgrade line refuse me to upgrade. My account nr I0073094, I need upgrades and I think Vodacom is now treating me as a criminal. If I was in default then I could understand the way they are treating me. I want two upgrades and want someone to please assist me in this matter.

Dear Sir /madam

i am writing this email with so much pain and under so much disappointment with the consultant i have spoken to from Vodacom.

My name is Lerato dhlamini (9310030378081)

I have been a vodacom customer from 2016 under contract basis with a number 0792934950. and in 2018 upgrade and received a promotion for an extra number which is 0662668869.

My contract with Vodacom ended on the 16 july 2020.however somewhere around June i called requesting both my phone numbers to be canceled. I spoke to Siphiwe(call center) who was assisting me with my cancellation. He then also indicated that he has logged a call for cancellation.

My account was debited by the 1 of August for July.that was fine however during that time my contract was not canceled and on the 6th of August i was invoiced again.
I called and spoke to Keletso(call center) who transferred to cancellation and in calation i spoke to Brenda(cancellation),who told me that she has cancelled my contract. but still Vodacom debited me by the end of August.

I informed every person i spoke to that iI NO LONGER USE THE SIM CARDS,AND I DO NOT USE THE AIRTIME IN THEM. I HAVE CHANGED TO USING telkom. i did not want to renew my contract with Vodacom because of the poor service the are offering.

Now on the 6th of September i received and invoice again however the invoice indicate that only one number (0792934950) was cancelled and 0662668869 was not cancelled.

On the 14 or 15 ,I then called again to speak to Xolile Mhlongo from retention who assured me that he is escalating the matter of my seconda callelation and that I will be paid back the money wrong invoiced to me.

Today i called trying to check if the cancellation has been done,i spoke to Raymond Elephant from retention who has indicated to me that even today the account is not cancelled,than i requested to speak to his manager as he also indicated that he is escalating the matter... the matter started in June and now we are in September... does it take four months for vodacom contacts to be cancelled yet it takes two to apply for a vodacom contract NO SOMEONE IS NOT DOING THIER JOB.

I requested Raymond to speak to the manager but i couldn't as he indicated to me that they are not allowed to give the managers email address or even the land number. however he requested that i hold on as he went to speak with his Team leader Namely TSHEDZA and he refused to give me his surname indication that his not allowed to do so. he actually indicated to me that he spoke to the team leaderTshedza and has indicated that Raymond should escalate the matter.

I am very traumatised by the poor service from a big company like VODACOM
Clearly it shows that customers are not being taken seriously and am now afraid to recommend anyone to Vodacom.

It is of pain in my heart to write this email however I am writing trying to get help
I have suffered for four months the pain of calling with my airtime as i do not use vodacom so my call are not free.

Can some who knows how to do their Job HELP ME!!!!!!!!!!!

Regards
Lettah Dhalmini
0676143840

I have consulted Vodacom on numerous times and million occasion requesting change of ownership from my late husband to my name, but i have not received no help from the network i have submitted all the required documents for the change of ownership, I have forwarded hundreds of emails to all the legal department, deceased department still you have failed to assist me I have paid the account even electronically yet still the fiber line has been cut of the call Centre department have sent me from Pilar to post transferring all my calls to different departments of the call centre all of them claiming that they are not the ones who assist I am extremely ashamed of the poor quality of customer services the network provides some of the call centers employees are inconsiderate and rude, worse part of this is that I had sent my email in August I am appalled by the service that the network that continually advertises and saying that they are a best network offer such poor quality service and does not even do anything about the ratings they make you take after the poor service they give. emails are not even taken seriously.

For many years my husband has had a Vodacom contract with Chatz Connect in Wellington, Western Cape, which we are told is Vodacom’s largest exclusive and award-winning independent dealer channel in South Africa.

As my husband's contract is again drawing to a close, he wanted to renew it with an Apple Watch, which was confirmed by Chatz Connect as being possible on the contract. The consultant confirmed she would gather the information and contact him. As he is hearing-impaired, he was not sure that was what the consultant had said. After a month of no contact, we both went to Chatz Connect this morning for an update. I went to assist him as I can hear properly and relay the information to him.

Under Covid-19 restrictions, the windows were pasted with notices stating only one customer per consultant would be permitted and to form a queue outside until we could be admitted.

The man on the door requested my husband's ID number, phone number, took his temperature and applied hand sanitizer. This was great, until I explained I needed to accompany him as he is hearing-impaired and I need to assist him.

Access denied. Rules. Only one customer per consultant. I explained my husband is the customer, I am "his ears" as he cannot hear.

Access denied. The man on the door then left the store and went to Pick n Pay next door to purchase something. My husband was now seated at a desk in Chatz Connect looking at me. I could only stand outside and shrug.

When the man returned I explained again that my husband is hearing-impaired and needs me to hear on his behalf. His hearing is only partial.

Access denied. I asked whether Vodacom/ Chatz Connect discriminate against the hearing-impaired but he replied quite calmly he was not discriminating.

I waited in the car in the sun for nearly an hour before my husband returned. I asked how the discussion went and he said he was unsure. Although the consultant tried to speak clearly he could not lip-read due to the mask and he needed me to confirm what she had said. He has a fear of mis-hearing and agreeing to something which was not said or that he mis-heard. Any background noise distorts his limited hearing to a further extent.

I find this behaviour on the part of Vodacom unbelievable. The Covid-19 preventative measures etc are laudable and very good, but to deny a person their Rights to be able to hear correctly is discrimination in the highest degree.

I await your response

I know one of your employees from carletonville Vodacom by the name of Melissa Van Der Westhuizen. She started sleeping with my ex boyfriend and are now dating. My problem is she is now using her position in Vodacom to TAKE my number and do with it as she pleases. This is UNACCEPTABLE. i am taking legal steps and WILL mention vodacom as part of her threats if this is not dealt with IMMEDIATELY. She can NOT use HER position for your company for a PERSONAL REASON. I have a photo to prive this but it wouldn't let me attach it.

Good day, I have been very patient since the 28 July 2020 when we agreed on a deal match for my upgrade quote 13540443. My order no was U1193504. Zanele helped me. On the 31 July I phoned to cancel 0664886227 as I was been charged all of a sudden R65 and I don't even have that sim. Ref3107004.
I even confirmed with the consultant that only that line is cancelled and NOT my upgrade. Unfortunately he also cancelled the upgrade WITHOUT my permission. I phoned again 4 Aug and the upgrade was approved again with order no U1194286.
Then reversed again the next day without my consent or knowledge. I am very disappointed as I have been a client for over 10 years, and have never experienced such bad service. I have phoned almost every 2nd day asking what is happening and NO ONE PHONES ME BACK, not even a manager. All I want is my deal match we agreed to on the 28 July and have my phone and watch sent to me ASAP. My son needs the phone for his school work. I hope I will get some service from this email. Please contact me ASAP.

Trust this email will receive your full and prompt attention, and that we can rectify this and move forward.

Kind regards
Cyril Walkenshaw
Bernadette Walkenshaw
0823378885

THIS IS MY SECOND COMPLAINT ABOUT THE SAME ISSUE AND IN TYPICAL VODACOM FASHION I'VE NOT HEARD FROM ANYONE AND IT'S BEEN MORE THAN 24 HOURS.

I HAVE ALREADY SPENT R337 FOR DATA FOR MY 3G DONGLE AS OUR FIBRE LINE HAS BEEN DOWN SINCE THURSDAY LAST WEEK.

I'VE SPENT ALMOST 2 HOURS ON THE PHONE WITH NOT EVEN SO MUCH AS A COURTESY RETURN CALL FROM VODACOM

EVEN MY HELLOPETER COMPLAINT HAS GONE UNANSWERED.

See email attached - Since the 31 July 2020 - I have tried to cancel my contract and not my number (072 114 1682) and the call center is still trying to do this but Vodacom happily takes my money. I want my money refunded and the contract cancelled with immediate effect. The service has been terrible. If this is not resolved, I will advise my bank to reject the entire debit order.

Good day. I ordered a wofi router and sim (400gb) online. The should have received my order on the 14th of september as per vodacom. I requested that my package be delivered after 16:00 at my work because im on the mine during the day. The driver phoned me long before 16:00 for delivery when I told him that I requested that they deliver after 16:00. I phoned the courier driver 7 times after that to fiind out what time I will get my delivery. I phoned vodacom after sales today(2020/09/21) and they said that the package was returned and the order cancelled because the courier could not get hold of me. When I requested to get my package today they said I should apply again for the wifi router and sim. I refused because the fault was not mine and no one phoned me to ask or let me know what was happening. I also asked to speak to the manager and was told that the manager was in a meeting and that he would phone me. This was at 09:39 this morning that I phoned vodacom after sales. No manager has phoned me yet. I have been with vodacom for over 15 years and I have never received such poor(if not pathetic) service from anyone.

Good day I'm Sifiso

Been with Vodacom for years now, I was stuck in Mozambique during the national lock down and was only able to come back after 6 months which means my number was deleted after 3 months. On my return I called the customer care and I was advised to visit the nearest branch and the branch I was told customer care was supposed to sort it out.. eather vodacom people are not trained or I was taken for a fool.

Long story short I need my number back 0728940298 been using this number for more than 10 years and it's my main number with all my service providers.
I need this number to be reactivated