Vodacom - Head Office Complaints

Good day,

I have contacted your offices on 4 August 2020 and spoke to Tamara regarding the cancellation of my contract with number 076 1818 430 and she advised that I needed to call your offices again on 11 August 2020 regarding the cancellation.

Please be advised that I contacted your offices again on 11 August 2020 and spoke to Julani with reference number 132703352189669 and requested cancellation of the contract as a month's notice had to be given.

Kindly note that I contacted your offices again today and they advised that there is no cancellation request. I have been a client for years and this is the service you provide me.

I am tired of your poor quality of service. Process my cancellation of my contract as requested twice failing which a complaint will be lodged with the Ombudsman as you take advantage of your Clients.

Please send me confirmation that the contract has been cancelled on its expiry date.

Kind regards,
Neeta Maharaj

I cancelled my contract in May 2020, and am still billed for the contracts. When I spoke to an agent on 26/08/2020 she told me that one of my numbers was just upgraded that morning. I advised her that it was not me, and that it must be fraudulent and that she needs to sort it out. Up to date I have not received any feedback from Vodacom. I am only getting billed. I am very disgusted with Vodacom's service, as I have been a customer for 15 years. I need a manager to contact me. I do not want to talk to a customer care agent again

Vodacom gave Ram couriers a wrong address and I phoned Vodacom to tell the about the wrong.Vodacom said an admin consultant will call to confirm my address and they never phoned me to confirm my address.I keep on calling them but they tell me the same story.

My fibre line was installed on 28/09/20 i then connected router and interim lte dongle and everything worked fine , but on 29/09/20 lte was stopped so presumed fibre line is active ,unplugged the dongle ,connected cable from ont box to router ,but no signal phoned twice on 30/09/20 but no one could help me , question is why was my 100gig 30day interim lte stopped if my line is not active yet , if your service start like this then i dont know

Why don't Vodacom first use up the existing data bundle that I have. They send me an sms saying yr data is low,so I recharge. Then they immediately start using the new bundle and what is left on the old bundle expires(which they kindly tell me a week before it expires) and I have no way of choosing which bundle to use' first. They are thieves. Very simple. Enriching themselves at the cost of the public who don't have contracts.Thieves.!

I sent in my phone for repairs after 2 days I received an SMS stating that my phone was ready for collection. I collected the phone it was checked and they said it was fixed, I went home and the problem started again and I had to take the phone back to the store the second time. had the job been done right the first time then I would not have wasted money on a screen protector and taxi fare money, I wasted my time and the consultants didn't seem to care with no apology given for this, rather I was being told about the R6 000 I might pay because my phone is not insured and that they will not compensate me for the screen protector (if someone had done their job right this wouldn't be money wasted) keeping in mind that my phone is still under warranty and the problem is caused by the faulty phone Vodacom gave me. Job number 134 962 79

I have sent 3 separate cancel my contract requests during July,2020 with no feed back from Vodacom. All I get is my bill which you forcefully apply via a debit order. In each case I have got the bank to reverse the debits. Contract cell number 0769213403. e-mail addresses used as per web page cancel***@vodacom.co.za & also retentions.cancel***@vodacom.co.za

To Whom to may concern

I upgraded my contract (0712864681) in February 2018 to an iPhone 8+.
When receiving the phone, it was faulty, it switched off all the time and I was unable to use the phone.

I contacted Vodacom to explain my experience with the faulty phone shortly after receiving it. The lady on the line was extremely rude and said she had logged the fault and that they will collect the phone.
After a while still no one came to collect the phone, so I recalled Vodacom with the same issue. The gentleman on the line said the previous lady did not log the call.

Vodacom once again arranged collection, still nothing after a week. I recalled Vodacom with the same issue for the third time. - eventually the phone was collected.

RAM couriers collected the phone but heard no response from Vodacom. I called Vodacom for a follow up. Vodacom advised that RAM had the phone because they delivered it to the incorrect warehouse, so they decided to keep the phone at their warehouse. The Vodacom operator (ZAMA.B in cancellations - the only person that showed respect and great customer service) called RAM and arranged for the phone to be sent to the correct warehouse.

I had been paying since February 2018 for a phone that does not work and has not been with me majority of the time.

I am extremely dissatisfied with Vodacom and requested a refund of all the money paid since February 2018. I also asked to cancel my contract with Vodacom that I have had for a few years.

I did not get a refund, but I eventually was able to cancel the contract. I was issued with an invoice with balance of ‘R0’ and all was in order 2 years later I have been hassled daily by MDB debt collection and have been blacklisted for a Vodacom contract I no longer own or own any amount on.

No one can help me from Vodacom nor MDB.

This is by far the worst experience I’ve had with regard to customer service.

How can I get this resolved and myself ‘Unblacklisted’

Ref Number: 1-34128914169074
Cell Number in query: 0712864681
RAM K Number: K0734355

Regards,
Crystal Jacobs

I write this with regret and disappointment at the vodacom, as I have been client for many years and your customer service is appalling.

From the beginning of this year I have been trying to cancel my contract that should of ended on 31 December 2019. Despite numerous calls to your Call Centre I am still being debited R122,00 up until September 2020. Every consultant at your call center confirms the cancellation has been processed and advises the that the deduction will be stopped and arrear payments refunded. However, to date my debit order as not been stopped nor have I received the arrear payments due to me.

I would appreciated my refund me processed immediately and debit order stopped immediately or I will be forced to take the matter further

Please read the attached email trail starting at the beginning.
There is very poor signal at our property.
For over 10 years Vodacom has been promising to fix it.
I am now insistant that Vodacom sends a technician to the property and effects a solution.
Vodacom customer "care" just don't care.
They also dont read the information sent them and fail to recognise that the reason they cannot reach me on my cell phone is because I don't get calls at my home due to the poor signal !!
I hence asked "Please use email / give me a number to call the person back on.
Instead they just close the query and give themselves the appearance in the Vodacom system as if the matter is resolved.
It is not.
Please assist.

Hi. I have been trying to get Vodacom to replace 2 of our signal boosters from April 2020 until now end of September. Firstly it was said the due to the lockdown the network is congested with home-based workers, passed the lockdowns. Secondly I was told to buy the boosters outright with no options without asking if I have an account. Thirdly I was referred to regional support that logged an incident and had a technician onsite to inspect the boosters and recommend a replacement and fix on the other a month ago until today I am have been told next week, this week, within 2 days, next week. Can someone with assist please?

Two of my lines were upgraded without my consent. Have received bills for Aug and Sept. Have asked for the upgrades to be reversed, lines to be cancelled and the much higher monthly amounts to be credited to no avail. Call after call, numerous emails, just getting shifted from one department to the next without any help. I have three reference numbers already and getting sms feedback that it was resolved, but my account remains the same and both lines are still active. Is there any other way to resolve, as customer service is useless!!

I would like to lay a complaint against a sales agent, Anthony Louw. He is currently working at Table Bay Mall ,Cape Town.

I entered into the contract in May.
Whilst consulting with the agent, I had a specific device in mind, however, was persuaded to take the device he promoted.
I was advised that I would get the Samsung airpods, I should claim via the Samsung benefits app.

I queried with Anthony on more than one occasion and he was of no assistance at all. He merely informed me that he has sent emails to Samsung.
There was not a time where he updated me or gave me any updates.

This is very poor customer service from a sales agent, whose main duty should be customer satisfaction.

I eneded up asking him in September as well, to date he has not given me any assistance.
He has not even informed me about any feedback from Samsung.

It is unacceptable that a sales person promotes something and fails to deliver.

I have attached the communication thread between myself and Anthony hereto.

I trust this would be addressed as I've been waiting since May this year already.

I bought an iPhone charger cost about R399 Southgate mall Vodacom store on the 28 September2020, when I got home try to us it it was broken and I send it back the following day 29th September 2020 that when the white lady called Karna insulted me in front of her staff members tell me to leave her store she refused to do exchange or give me my money back, security offices where called to chase me out of the mall because I wanted what belong to me, I was insulted by her and her sister in font of customers, I will not let this go until something is done about that Vodacom shop in Southgate Mall, I still demand my money or exchange of a new charger, this is not over.

It's been more than six months now that my email doesn't work,I've been to your customer service before even the lockdown,I've called them several times and the would be sorted but revert back to the same problem.My number has been blocked and discontinued at some stage and it still does not work,if you go into the system, it will tell you that I've made several attempts to have this problem solved.

I pre-ordered the s20+ before its release and received the phone.

The vodacom shop in ladysmith told me that they did not receive stock of the screen protector as yet and had to custom cut a screen protector for me. They told me to keep the receipt and if the protector starts bubbling and peeling, any vodacom store will replace it for me with the proper one for free.

Four months down the line and it started peeling until it completely came out. No vodacom in jhb would change it for me as I didn't receive the packaging for it. I sent a pic and the receipt to the ladysmith store and they asked for its packaging which they never give to me or say that I would need it.

Now they will not replace it or refund me for it and it was a lot of money for something that did not even last a year. I would like my refund or replacement as it was agreed upon at the beginning. Otherwise I would never have bought it.

Deeply upset with the ladysmith store for poor sales and false advertising

I purchased R50.00 airtime on vodacom. With my airtime I bought R12.00 to use for to any network but only to realise that vodacom has taken R38.00. Upon calling vodacom customer care I was told I selected over and above my request for R12.00 airtime I purchased the data bundles to use for whatsappp which I never did. I was told vodacom cannot reverse that and I must just loose my R38.00 for things that bI did not request for. I would like my money too be reversed as this is not what I rtequested.

Good day,

I am extremely annoyed and battered by the service I've received from Vodacom. on friday 25-09-2020 they've installed fibre in my unit and advised it will take 2 - 3 hours for activation. which never happened i called the saturday 26-09-2020 morning and was told it would take 72 hours for activation. today Monday 28-09-2020 i've called 4 times and was advised a Technician will call me or a manager no one is able to advise why my line is not active or what the issues was neighbour had their fibre installed on the same day and was active during the course of the day on Friday i am still waiting no one bothers calling me back or assisting me i feel the level of preofession is unacceptable as i am working from home and no one bothers to take this matter serious as everyone kept relling me it was escalated does your escalation really take 24 hours ti be attened to then i am disgusted.

We have on numerous occasions telephonically requested cancellation of the rooters. We also requested the cancellation on the live chat programme. Did another request on Saturday promised by the sales person to advise by close of business on Saturday to receive an sms of whatsapp to advise of the cancellation, nothing received.

I have been requesting a letter confirming that my account with Vodacom is paid up.This is the 2nd month now no letter.I have been promised the letter will be sent to me within 24hrs numerous times.